Frequently Asked Questions
Answers to the questions we hear most often.
How do I book a class?
Go to the Schedule tab, browse available classes, and tap on any class to view details. Then tap "Book Class" to reserve your spot.
Can I cancel a booking?
Yes, you can cancel up to 1 hour before the class starts. Go to the Bookings tab, find your booking, and tap the cancel button.
How do I join an online class?
The meeting link will be available in your booking details shortly before the class starts. Tap "Join Class" to open the video call.
How do I change my membership plan?
Go to Profile → Membership, or visit korakara.fit/membership. You can upgrade, downgrade, or cancel your plan anytime. Changes take effect at your next billing date.
Do unused classes roll over?
For Starter plans, unused classes roll over to the next month (up to 10 maximum). Unlimited plans have no class limits.
How do payments work?
Payments are processed securely through Stripe. We never store your card details. Your membership renews automatically on your billing date until you cancel.
How do I reset my password?
On the login screen, tap "Forgot Password" and follow the instructions sent to your email to set a new password.
How do I delete my account?
Contact us at team@korakara.fit and we'll process your account deletion request within 48 hours.
Still need help?
Can't find what you're looking for? Our team is happy to help.
team@korakara.fitWe typically respond within 24 hours.